- How can I make a purchase in the store?

To make a purchase, first browse our catalog and select the products you wish to purchase. Then, add them to your shopping cart, review your order and click the “proceed to checkout” button to complete the transaction.

- What payment methods are accepted?

We accept credit/debit cards as payment methods. All payments are processed through a secure system to protect your information.

- How long does it take for my order to arrive?

Delivery time depends on the destination location. Orders are generally delivered within 5-7 business days for shipments to Ireland and within 24-72 hours for shipments to Spain.

- Can I track my shipment?

Yes, once your order has been shipped, you will receive a tracking number by email that you can use to track your package on the courier company's website.

- What do I do if my product arrives damaged or defective?

If you receive a damaged or defective product, please contact us immediately. We will provide you with instructions on how to return the item and the process to receive a replacement or refund.

- Can I return an item? What is the return policy?

We offer a 60-day return policy completely free of charge for you. If you are not satisfied with your purchase, you can return the product for a full refund or exchange.

Please read our return policies carefully to follow the correct procedure to obtain a free return or refund.

- How can I contact customer service?

You can contact us through our contact form on the website, by email at info@seletkshop.com , or through Whatsapp by clicking on the green icon with the application logo.

- Do you offer international shipping?

Yes, if you need us to send an item outside of Spain or Ireland, please contact us and we will inform you of the shipping costs and delivery times.

Shipping costs outside of Spain are NOT free with the exception of Ireland.

- Can I cancel my order after placing it?

Orders can be cancelled within the first 12 hours after being placed. If you wish to cancel your order, please contact us as soon as possible, our
agents will assist you as quickly as possible.

After 12 hours, the
Products will have already been packed and ready for dispatch or have already been shipped, so we will not be able to change the details of your order or cancel it.

- What is the order processing time?

Orders are usually processed within 12-24 hours after payment confirmation. Once processed, the order will be shipped.

- How can I subscribe to the newsletter to receive offers and news?

You can subscribe to our newsletter by entering your email address in the appropriate field at the bottom of our home page, in the Newsletter section.

- What is the store's privacy policy?

Our privacy policy details how we collect, use and protect your personal information. You can read the full policy in the Privacy Policy section.